Shipping & Refund Policy

Shipping Policy


We offer free ground shipping for all orders. For additional shipping we also offer FedEx or UPS 2Day and Next Day shipping, that can be added to an order prior to checkout. If there are any mistakes with order information please contact us via email at immediately. All packages are insured by FedEx, UPS and USPS prior to being shipped. Once a package is shipped out we cannot stop or hold a package from being delivered. As per the tracking information provided if a package states that it has been "Delivered" and claims to be lost or stolen Puri5 is not responsible for reshipping another package. For any type of lost or stolen package(s) please contact shipping carrier and create a lost/stolen claim. If the billing and shipping address is different, Puri5 holds all rights to obtain any type of billing verification proof prior to an order being shipped out. Please know that this procedure is only done solely for security purposes. All orders that are received after 4:00PM EST will be shipped the following business day, and all orders on Saturday and Sunday will be process the following business day.


All international orders are quality control checked prior to being shipped. All international orders must checkout via Paypal. Our primary international shipping carrier is FedEx.

All orders are shipped out from USA.  Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to buying. 


For European, our products can be purchase through our authorized dealer in UK 


PURI5 products come with 1 year warranty from invoice date for repairs, and hassle free DOA exchange within 14 days.

No repair warranty for physically damaged items.


Return/Exchange policy:

For health concerns, we do not accept any return for refund if item is used.

For unused products please contact us within 14 days to return it for a refund.

If your unit arrives DOA, damaged or defective you must notify us within 7 days after is received.

Once we've verified your purchase, a DOA exchange will be issue within 24 hours.

For all return/exchange/warranty please contact: (516) 472-7264



Products are intended for tobacco use only.

Adult signature is required upon delivery.

Must be 18 years or older to purchase our vaporizer device.

Use of these products is entirely at the risk and discretion of the user and Puri5, Inc. will not be responsible for any use or misuse of the products sold herein.