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Warranty Policy
All PURI5 vaporizers include a 1-Year Limited Warranty starting from the invoice purchase date.
The warranty covers:
• Manufacturing defects
• Device malfunction under normal use
• Internal component failures
The warranty does not cover:
• Physical damage
• Water damage
• Improper use or misuse of the device
• Normal wear and tear
Hassle-free DOA (Dead on Arrival) Policy
If your device arrives defective or not functioning, please notify us within 7 days of delivery.
Once your purchase has been verified, we will issue a DOA replacement within 24 hours.
Return & Exchange Policy
Opened / Used Products
If a product has been opened or used, please contact us within 7 days of delivery to request assistance.
Opened items may be subject to a restocking fee.
Unused Products
Unused products may be returned for a refund within 14 days of delivery.
Conditions for return:
• Product must be unused
• Original packaging must be included
• Seal must remain intact
Items returned with broken seals or opened packaging may incur a restocking fee.
All sales become final after 14 days from delivery.
How to Request a Return, Exchange, or Warranty Claim
To initiate a return, exchange, or warranty service, please contact our support team:
Email: support@puri5.com , or Live Chat us for faster response (homepage)
Please include:
• Order number
• Description of the issue
• Photos or video if applicable
Our support team will respond with the next steps.
Disclaimer
PURI5 products are intended for legal tobacco use only.
Customers must be 18 years or older to purchase, own, or return a vaporizer device.
Use of PURI5 products is entirely at the risk and discretion of the user. PURI5, Inc. is not responsible for misuse, improper operation, or unintended use of any products sold.