To submit an warranty claim, please use our Chat inbox. 

Puri5 products comes with 1 year warranty from invoice date for repairs, and hassle free DOA exchange within 7 days.

No repair warranty for physical damaged item.

Return/Exchange policy:
For health concerns, we do not accept any return for refund if item is used.
For unused products please contact us within 14 days to return it for a refund.
If your unit arrives DOA, damaged or defective you must notify us within 7 days after is received.
Once we verified your purchase, a DOA exchange will be issue within 24 hours.

Must be 18 years or older to purchase our vaporizer unit.
Use of these products is entirely at the risk and discretion of the user and Puri5, Inc. will not be responsible for any use or misuse of the products sold herein.

For all warranty inquiries please email or submit an warranty claim to our Chat inbox for quicker response.